OUR POLICIES

APPOINTMENT BOOKING

  • ALL APPOINTMENTS MUST BE BOOKED ONLINE OR BY CALLING THE SALON AT 0131 629 2092. OUR ONLINE BOOKING SYSTEM CAN BE ACCESSED VIA OUR WEBSITE OR SOCIAL MEDIA PLATFORMS.

    WE DO NOT TAKE BOOKINGS OVER EMAIL OR MESSAGES.

  • IF YOU ARE UNSURE OF WHICH SERVICE TO BOOK, PLEASE CALL THE SALON FOR GUIDANCE.

  • YOU CAN ALSO BOOK FREE CONSULTATIONS OR YOUR ALLERGY ALERT TESTS (SKIN TESTS REQUIRED 48 HOURS BEFORE COLOUR SERVICES).

  • PLEASE ENSURE YOU ENTER A CORRECT EMAIL AND MOBILE NUMBER TO ENSURE WE CAN COMMUNICATE WITH YOU.

  • YOU WILL RECEIVE A REMINDER NOTIFICATION (VIA SMS & EMAIL) 24-48 HOURS BEFORE YOUR APPOINTMENT. PLEASE USE THIS REMINDER TO RESCHEDULE IF NECESSARY.

  • PLEASE SEE OUR CANCELLATION/RESCHEDULE TERMS POLICY.

SILENT APPOINTMENT

DO YOU WANT TO UNWIND COMPLETELY DURING YOUR VISIT TO THE SALON? LIFE CAN BE HECTIC, AND WE UNDERSTAND THE NEED FOR SOME PEACE AND QUIET.

  • YOU CAN REQUEST A SILENT APPOINTMENT BY SIMPLY ADDING A NOTE DURING ONLINE BOOKING OR LETTING US KNOW WHEN BOOKING OVER THE PHONE.

  • YOUR STYLIST WILL STILL CONDUCT A THOROUGH CONSULTATION AND ENSURE YOU’RE HAPPY WITH EVERYTHING, BUT OTHER THAN THAT, YOU CAN SIT BACK, RELAX, AND ENJOY YOUR SERVICE IN PEACE.

CANCELLATION, NO-SHOW & APPOINTMENT CHANGES POLICY

APPOINTMENT CANCELLATIONS

NOTICE REQUIRED: WE REQUIRE AT LEAST 24 HOURS NOTICE IF YOU NEED TO CANCEL YOUR APPOINTMENT. LATE CANCELLATIONS: IF YOU CANCEL WITHIN 24 HOURS OF YOUR SCHEDULED APPOINTMENT TIME, YOU WILL BE CHARGED 50% OF THE SERVICE VALUE TO THE CARD ON FILE.

NO-SHOW POLICY

IF YOU FAIL TO SHOW UP FOR YOUR APPOINTMENT WITHOUT ANY PRIOR NOTIFICATION, YOU WILL BE CONSIDERED A ‘NO-SHOW'. - NO-SHOWS WILL RESULT IN A 50% CHARGE OF THE SERVICE VALUE TO THE CARD ON FILE. - AFTER TWO NO-SHOWS, YOU MAY BE REQUIRED TO PREPAY IN FULL FOR FUTURE APPOINTMENTS.

APPOINTMENT CHANGES & RESCHEDULING

CHANGES TO YOUR APPOINTMENT, INCLUDING RESCHEDULING, MUST BE MADE AT LEAST 24 HOURS PRIOR TO YOUR ORIGINAL BOOKING TIME. - ANY CHANGES MADE WITHIN 24 HOURS OF THE APPOINTMENT WILL BE TREATED AS A LATE CANCELLATION, AND A 50% CHARGE OF THE SERVICE VALUE WILL BE APPLIED.

REPEAT NO-SHOW POLICY

AFTER 2 NO-SHOWS, CLIENTS WILL BE REQUIRED TO PAY A DEPOSIT OR PREPAY FOR SERVICES.

EXTENSIVE APPOINTMENTS

YOU MAY BE CHARGED A DEPOSIT AMOUNT FOR ANY LARGE/EXTENSIVE APPOINTMENTS, WHICH WILL BE FULLY COMMUNICATED TO YOU.

HAIR EXTENSION APPOINTMENTS

A DEPOSIT IS REQUIRED TO COVER THE COST OF THE HAIR ON THE DAY OF SECURING YOUR APPOINTMENT, THE COST OF THIS WILL BE COMMUNICATED BY YOUR STYLIST AT CONSULTATION. ONCE YOUR EXTENSIONS ARE ORDERED THIS IS NO LONGER REFUNDABLE.

IF YOU CANCEL WITHIN 24 HOURS OF YOUR APPOINTMENT, YOU WILL ALSO BE REQUIRED TO PAY 50% OF THE APPLICATION BILL. 

CLIENT SATISFACTION

  • WE ARE COMMITTED TO PROVIDING THE HIGHEST STANDARD OF SERVICE FOR OUR CLIENTS THROUGH ONGOING EDUCATION AND TRAINING. WE WILL DISCUSS YOUR HAIR GOALS AND WORK WITH YOU ON A PERSONALISED HAIR JOURNEY, IF REQUIRED.

  • OUR TEAM WILL BE REALISTIC AND TRANSPARENT WITH YOU ABOUT THE STEPS REQUIRED TO ACHIEVE YOUR DESIRED LOOK.

  • IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR SERVICE, WE ENCOURAGE YOU TO CONTACT US WITHIN 7 DAYS OF YOUR APPOINTMENT SO WE CAN DISCUSS ANY ISSUES AND RESOLVE THEM PROMPTLY.

  • TO PROPERLY ASSESS ANY CONCERNS, YOU OR ANYONE MUST NOT ALTER YOUR HAIR IN ANY WAY AFTER LEAVING THE SALON.

LATE ARRIVAL/GRACE PERIOD POLICY

  • IF YOU ARE EXPECTING TO BE LATE FOR YOUR APPOINTMENT, PLEASE CONTACT THE SALON AS SOON AS POSSIBLE. WE WILL DO OUR BEST TO ACCOMMODATE YOU, BUT THIS MAY RESULT IN ADJUSTMENTS TO YOUR SERVICE OR A RESCHEDULING.

  • SHOULD WE NEED TO RESCHEDULE YOUR APPOINTMENT DUE TO LATE ARRIVAL, THIS WILL BE TREATED AS A LATE CANCELLATION OR NO-SHOW, AND YOU WILL BE CHARGED 50% OF THE TOTAL SERVICE COST.

PAYMENT POLICY

  • ACCEPTED PAYMENT METHODS: INCLUDE ALL FORMS OF PAYMENT (CARD PAYMENTS, CASH, MEMBERSHIPS).

  • CARD CAPTURE: FOR SECURING BOOKINGS ONLINE AND ALL NEW CLIENTS WE WILL REQUIRE CLIENTS TO PROVIDE CARD DETAILS. REST ASSURED, YOUR CARD WILL ONLY BE CHARGED IF YOU CANCEL, NO-SHOW OR CHANGE/RESCHEDULE WITHIN 24 HOURS OF YOUR APPOINTMENT IN LINE WITH OUR POLICIES.

MEMBERSHIP TERMS & CONDITIONS

  • MEMBERSHIPS ARE VALID MONDAY TO FRIDAY, SUBJECT TO AVAILABILITY.

  • BLOW-DRY MEMBERSHIPS DO NOT INCLUDE STYLIST REQUESTS.

  • MEMBERSHIPS ARE NON-TRANSFERABLE AND CANNOT BE REDEEMED AGAINST OTHER SERVICES.

  • YOU WILL BE CHARGED £10 FOR ANY CHANGES, NO-SHOWS AND CANCELLATIONS.

THESE POLICIES HELP US ENSURE THAT WE CAN PROVIDE THE BEST SERVICE TO ALL OF OUR CLIENTS WHILE MANAGING OUR SCHEDULE EFFICIENTLY. IF YOU HAVE ANY QUESTIONS OR NEED ASSISTANCE, PLEASE DON’T HESITATE TO REACH OUT.

THANK YOU FOR YOUR CONTINUED SUPPORT!

ALLERGY ALERT TEST

  • FOR NEW COLOR CLIENTS, AN ALLERGY ALERT TEST (SKIN TEST) MUST BE CONDUCTED AT LEAST 48 HOURS PRIOR TO YOUR COLOR APPOINTMENT.

  • YOU WILL ALSO NEED A RE-TEST IF MORE THAN 6 MONTHS HAVE PASSED SINCE YOUR LAST COLOR SERVICE AT THE SALON, IF YOU HAVE USED ANY AT-HOME PRODUCTS, OR IF THERE HAS BEEN A CHANGE IN YOUR MEDICAL HISTORY, INCLUDING RECEIVING A VACCINE.

  • FAILURE TO COMPLETE THE REQUIRED ALLERGY ALERT TEST IN ADVANCE WILL RESULT IN A CANCELLATION CHARGE ON THE DAY OF YOUR SERVICE IF THE APPOINTMENT CANNOT PROCEED.